Frequently Asked Questions
Expert advice on acoustic treatments and order support.
How do I know which acoustic panels are right for my room?
We offer a free acoustic advice service where our experts analyze your room dimensions and photos to provide custom recommendations for bass traps, clouds, and wall panels.
What is the lead time for custom-made acoustic products?
Since most of our panels are handcrafted to order, lead times typically range from 5 to 15 business days depending on current demand and material availability.
Do you offer international shipping for large acoustic clouds?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on the dimensions and weight of the panels, and we use specialized packaging to ensure fragile items arrive safely.
Are GIK Acoustics products fire-rated for commercial use?
Most of our products are constructed using materials that meet Class A fire ratings, making them suitable for use in public spaces, studios, and commercial buildings.
What is your return policy for acoustic treatments?
Standard products can be returned within 30 days of receipt, provided they are in original condition. Please note that custom-sized or bespoke fabric orders are generally non-refundable.
Can I use my own images for the Acoustic Art Panels?
Absolutely. You can upload high-resolution images through our website, and we will print them onto acoustically transparent fabric to blend high-end aesthetics with sound control.